Friday, January 20, 2012

Medical transcription outsourcing: Using experience to deliver reliable services

When it comes to the healthcare sector it is vital that all the services and inputs that support healthcare meet the highest standards of quality and reliability. Keeping this in mind healthcare facilities and healthcare professionals source services and inputs from sources that are experienced – a factor which is important for delivering reliable support. The process of documenting the care process in one such input that plays an important role in not only delivery of care but also other aspects like revenue management, risk management and meeting statutory obligations. It is important to outsource to an experienced service provider to provide reliable support in this aspect.

Off late the importance of healthcare documentation has increased keeping in mind the deadline for adopting EMR/ EHR. Medical transcription – the process of creating patient medical records from the dictation of healthcare professionals regarding the patient encounter is one such service that supports the healthcare documentation process. As medical transcription services have virtually evolved along with the healthcare requirements one can say that medical transcription companies have the experience to reliably meet the documentation needs of the healthcare facilities and healthcare professionals. Outsourcing medical transcription to a reliable and experienced medical transcription company helps healthcare facilities and healthcare professionals access reliable services.

How do medical transcription companies use their experience to provide reliable services?
Some of the aspects that medical transcription companies provide reliable services using their experience are given below:

Collection and transmission of dictation: As medical transcription companies have the experience of having worked with healthcare professionals and healthcare facilities they are aware of the time constraints on healthcare professionals. Keeping this in mind medical transcription companies offer healthcare professionals the option to retain dictation as a mode of recording the patient encounter rather than any other method. They make this process easier by allowing healthcare professionals to retain the dictation mode of their choice, including the use of back end speech recognition software. Medical transcription companies have used their vast experience to transition from mere transcription to editing and proofreading services for speech recognition software to ensure acceptable accuracy levels. Medical transcription companies have also made the provision in their transcription interface for transmission of dictation files at regular intervals to avoid delays.

Transcription processes: The transcription process is vital in terms of ensuring accuracy and turnaround time. Medical transcription companies have used their experience and expertise to recruit and train medical transcriptionists to become domain experts. Furthermore they have created and implemented a quality process involving checks at several levels to ensure minimum errors. Apart from ensuring the quality medical transcription companies also ensure reliable turnaround time using a combination of the right people, the right processes and the right technology.

Technology support for various aspects: As medical transcription companies have the experience of having worked with healthcare facilities and healthcare professionals they are aware of the role technology plays in healthcare documentation process. That is why they provide secure technology that meets all the needs of healthcare professionals while still remaining easy to use. Keeping in mind the proposed move towards EMR/ EHR, medical transcription companies have also provided options like structured dictation, structured transcription, HL7 interface and discrete reportable transcription to ease the path for EMR/ EHR adoption

Cost reduction: Another major area that experienced medical transcription companies help healthcare facilities and healthcare professionals reliably in is cost reduction. Outsourcing medical transcription to an experienced and reliable medical transcription company ensures that the healthcare facilities and healthcare professionals can benefit from substantial cost reduction both in terms of direct as well as indirect costs

Document delivery and transcription management: Experienced medical transcription companies also provide reliable options for document delivery that are not only timely and convenient but also secure. Medical transcription companies also provide a reliable transcription interface, which enables the staff at the healthcare facility to manage and track transcription easily. Medical transcription companies also ensure that retrieval of older transcripts by archiving them in a way that is easy to search for using various criteria.

HIPAA and HITECH compliance: As medical transcription companies have the experience of having closely interacted with healthcare professionals and healthcare facilities they are aware of the need for maintaining the security of confidential patient information. Medical transcription companies ensure HIPAA and HITECH compliance by securing people, processes, infrastructure and technology.

It can be seen that outsourcing to an experienced medical transcription company enables healthcare professionals and healthcare facilities to enjoy reliable transcription services.

TransDyne, a leader in the outsourced medical transcription industry has used their extensive background in information technology and their experience in serving the needs of the healthcare sector to provide affordable and integrated medical transcription solutions.

Among the software and tools offered by TransDyne for transcription, the smart delivery system has a large role to play in easing the path to EMR/EHR adoption The Smart Delivery system, which has features like User defined folder paths to enable easy imports to EMR systems is the suggested mode of document delivery where pre-defined file saving would help import documents to EMR systems.  Apart from this TransDyne also offers discounted rates for those healthcare facilities that provide demographic data entered in the EMR rather than through other modes.

Along with medical transcription services involving multiple level quality checks to ensure accuracy, the use of the right technology for ease of use, turnaround time and security, at reasonable rates, TransDyne also provides discrete reportable transcription for adoption of EMR/ EHR  

To avail complete medical transcription services from TransDyne, click here.

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